jed buzz Privacy Policy

1 Definitions and Scope of Application

In this policy, "personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, financial information, and device-related information. "Platform" means the jed buzz website and all services connected to it.

This policy applies to:

• All individuals who visit the jed buzz website.
• All active members with a registered account.
• Users who carry out gaming, betting, or any transactions.
• Those who contact us through customer support services.

The jed buzz platform is for individuals aged 21 and above only. We do not knowingly collect information from minors; if such information is found to have been collected, it will be deleted immediately.

2 What Information We Collect

2.1 Information Provided at Registration

The information you provide when opening an account is collected, such as:

• Full name and date of birth.
• Active mobile number and email address.
• Bangladeshi National ID or passport number (for identity verification).
• Residential address.

2.2 Financial and Payment Information

Payment-related information is collected when processing deposits and withdrawals. Transactions on the jed buzz platform are made via bKash, Nagad, Rocket, and bank transfer. The date, amount, and partial details of the associated mobile wallet or bank account for these transactions are stored in our system.

2.3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type.
• Browser version and operating system.
• Session duration, pages visited, and click patterns.
• Data collected through cookies and similar tracking technologies.

2.4 Communication-Related Information

When you contact our customer support team via live chat or email, the content of that conversation may be recorded. This is used to improve service quality and resolve disputes.

3 Purpose of Using Information

jed buzz uses collected information for the following specific purposes:

• To create and verify accounts and ensure login security.
• To process deposits and withdrawals and maintain transaction history.
• To detect and prevent any suspicious activity on your account.
• To personalise the platform experience and send relevant promotional information (subject to your consent).
• To provide technical support and customer service.
• For technical improvement of the platform and bug detection.
• To comply with responsible gaming regulations. Detailed guidelines on this are available in our Responsible Gaming section.

We never sell your personal information to third parties for commercial purposes.

4 Disclosure and Sharing with Third Parties

jed buzz may share your information with specific third parties in limited circumstances. This only occurs when:

4.1 Payment Partners

The necessary information is provided to the relevant payment service provider to process transactions via bKash, Nagad, Rocket, or bank transfer. This information is used solely to complete the transaction.

4.2 Technology and Service Providers

Technology partners who assist in operating our platform — such as server hosting, cybersecurity, and game software providers — may have access to necessary information in a limited and controlled manner. Each of them operates under strict confidentiality agreements.

4.3 Legal Obligations

We may be legally required to disclose specific information if there is a valid order from a competent authority or a court order under applicable law in Bangladesh.

4.4 Fraud Prevention

Relevant information may be shared with verification agencies to detect and prevent account fraud, money laundering, or other illegal activities.

5 Data Storage and Security

5.1 Data Retention Period

We retain your information while your account is active. Even after an account is closed, financial transaction records and identity-related information may be kept for a specified period to meet legal obligations.

5.2 Security Measures

jed buzz follows industry-standard security practices to keep your information secure:

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Staff access to data is restricted through role-based access controls.
• OTP verification is in place for account access.

However, no method of transmitting information over the internet is 100% secure, so we cannot guarantee absolute security — but we take every possible precaution.

6 Cookie Policy

The jed buzz website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device that helps remember your preferences on future visits.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: Used to analyse which pages of the site are visited most in order to improve services.
• Functionality Cookies: Used to remember your language preference and other settings.

You can control or disable cookies from your browser settings. However, disabling some cookies may cause certain platform features to stop working.

7 Your Rights

As a user of the jed buzz platform, you have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you.

7.2 Right to Correction

If there is any error or incompleteness in your stored information, you may request that it be corrected. Some information can be updated directly from the profile section of your account.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. This request can be made through account settings or customer support. Essential service-related messages (such as transaction confirmations) cannot be turned off.

8 Protection of Minors

The jed buzz platform operates strictly for individuals aged 21 and above. Minors are strictly prohibited from opening an account or using the platform's services. We verify age at registration and do not collect information from anyone under 18.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. For more information on responsible gaming, please visit our Responsible Gaming page.

9 International Data Transfers

jed buzz primarily provides services to Bangladeshi users. For technical reasons, some data may be processed or stored on servers in other countries. In such cases, we ensure that the relevant country or organisation meets appropriate data protection standards.

All our technology partners are required to provide services under strict agreements on privacy and data protection.

10 External Links and Third-Party Services

Some games and services on the jed buzz platform are operated by third-party software providers. These providers follow their own privacy policies. If any of your information is collected on their platforms, it will fall under their own policies, and jed buzz will not be responsible for that.

Before clicking any external link on our platform, you are advised to read the privacy policy of the relevant site.

11 Changes to This Policy

jed buzz reserves the right to change this privacy policy as needed. Registered users will be notified of any significant changes via email or account notification before they take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The current version of the policy will always be available on this page, and the date of the last update will be noted at the top of the page. To learn more about our site, you can visit the About Us page.

12 Contact Us

If you have any questions, complaints, or requests regarding your information related to this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

If anything in this policy is unclear, our FAQ section may also be helpful.